This Privacy Policy explains how Slotstow (“Slotstow”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit or use www.slotstow.com, place an order, create an account or contact us.
Slotstow is the data controller responsible for the processing of personal data described in this Privacy Policy. We operate from Belgium and serve customers in Europe and the United States.
- DATA CONTROLLER AND CONTACT INFORMATION
Data Controller: Slotstow
Website: www.slotstow.com
Address: XXXX
Telephone: XXXX
Email: home@slotstow.com
For questions about this Privacy Policy or requests concerning your personal data, you may contact us using the details above.
- PERSONAL DATA WE COLLECT
Depending on how you use our Website, we may collect information such as your name, email address, telephone number, billing address, delivery address, account information, order details, transaction information and communications you send to us.
We may also automatically collect limited technical information when you visit the Website, such as your IP address, browser type, device information, operating system, access times and pages visited.
We only collect information that is reasonably relevant to the purposes described in this Privacy Policy.
- HOW WE USE PERSONAL DATA
We may use personal data to:
Process and fulfil orders;
Process payments and related transaction information;
Arrange delivery;
Manage customer accounts;
Respond to enquiries and provide customer service;
Maintain order, accounting and tax records;
Operate and maintain the Website;
Detect and investigate suspected misuse or unlawful activity;
Establish, exercise or defend legal claims;
Comply with applicable legal and regulatory obligations;
Send marketing communications where permitted by applicable law.
Where required by applicable law, marketing communications will be sent only with the appropriate consent.
- PAYMENT PROCESSING
Payments made through the Website are processed by Stripe, which acts as our payment processing provider.
Payment-related information may be processed by Stripe for the purpose of authorising and administering transactions, preventing unlawful payment activity, meeting applicable legal requirements and providing payment services.
Slotstow does not need to retain complete payment card details for the purpose of administering your order. Stripe processes personal data in accordance with its applicable privacy practices and legal obligations.
Information about Stripe’s privacy practices is available through the official Stripe Privacy Centre.
- LEGAL BASIS FOR PROCESSING
Where the GDPR applies, Slotstow processes personal data on one or more of the following legal bases:
Processing is necessary to perform a contract, such as processing and fulfilling an order;
Processing is necessary to comply with a legal obligation, including applicable accounting and tax requirements;
Processing is necessary for our legitimate business interests, such as administering our business, maintaining records, managing customer communications and establishing, exercising or defending legal claims;
Processing is based on consent where applicable law requires consent.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
- SHARING OF PERSONAL DATA
We may share personal data where reasonably necessary for business, contractual or legal purposes.
This may include sharing information with:
Stripe for payment processing;
Delivery and fulfilment service providers where necessary to complete an order;
Website hosting and business service providers;
Accounting, legal and professional advisers;
Courts, regulators, government authorities or law enforcement bodies where required or permitted by law.
We do not sell personal data for monetary consideration.
Where the CCPA/CPRA or another applicable United States privacy law applies, Slotstow will comply with the applicable requirements concerning the collection, use and disclosure of personal information.
- INTERNATIONAL DATA PROCESSING
Because Slotstow serves customers in Europe and the United States and may use service providers operating in different countries, personal data may be processed outside the country where it was collected.
Where the GDPR applies, transfers of personal data outside the European Economic Area will be carried out using an appropriate legal mechanism where required by applicable law, such as an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
- DATA RETENTION
Slotstow retains personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Customer account and order information is generally retained for as long as necessary to administer the customer relationship, fulfil legal and business purposes and address potential disputes.
Order, invoice, accounting and tax records may be retained for up to 10 years, or for the period required by applicable Belgian, European, United States or other applicable accounting and tax laws.
Customer service communications may be retained for as long as reasonably necessary to respond to the enquiry, maintain relevant business records or establish, exercise or defend legal claims.
Information relevant to a legal claim, dispute, investigation or regulatory matter may be retained for the period reasonably necessary to address that matter and meet applicable legal requirements.
When personal data is no longer required for a relevant legal or business purpose, it may be deleted, anonymised or otherwise removed from active processing where appropriate.
- YOUR PRIVACY RIGHTS
Where applicable law grants you privacy rights, you may have the right to request access to, correction of, deletion of or restriction of processing of your personal data.
Depending on the applicable law, you may also have the right to object to certain processing, withdraw consent, request data portability and object to direct marketing.
Under applicable United States privacy laws, including the CCPA/CPRA where applicable, eligible consumers may also have rights relating to access, correction, deletion and certain uses or disclosures of personal information.
To submit a privacy request, contact:
Email: home@slotstow.com
We may take reasonable steps to verify your identity before completing certain requests. We will handle valid requests within the time required by applicable law.
Where the GDPR applies, you may also lodge a complaint with the competent data protection supervisory authority.
- COOKIES, SECURITY AND POLICY UPDATES
The Website may use cookies and similar technologies for essential Website functions, user preferences and, where permitted by applicable law, Website usage analysis and other relevant purposes.
Where consent is required for non-essential cookies, consent will be requested in accordance with applicable law.
Slotstow maintains organisational and technical measures appropriate to the nature of the personal data processed. Access to personal data is limited to relevant business purposes and appropriate service providers.
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