This Refund & Returns Policy applies to purchases made through www.slotstow.com. Slotstow is operated from Belgium and sells home storage products to customers in Europe and the United States.
- Order Processing and Delivery
Orders are generally processed and dispatched from Belgium within 1–3 business days after payment has been successfully confirmed. We work with recognised delivery carriers, including DHL, FedEx and UPS Priority services, where appropriate.
The estimated delivery time is generally 5–7 business days after dispatch. Delivery times may vary depending on the destination and the carrier’s delivery process.
When important tracking events occur, including dispatch, arrival at a carrier facility and local delivery stages, tracking updates may be sent automatically to the email address provided with the order.
If an order exceeds the standard delivery timeframe, we will review the shipment status with the relevant carrier. Depending on the circumstances and the outcome of the investigation, we may arrange a replacement shipment or issue a full refund where appropriate.
For customers in the United States, if we are unable to ship an order within the stated timeframe or an applicable revised timeframe, the customer will be informed of the delay and may be offered the option to cancel the order and receive a refund in accordance with applicable consumer protection requirements.
- EU 14-Day Right of Withdrawal
Customers in the European Union generally have the right to withdraw from an online purchase within 14 days from the day on which the customer, or a person designated by the customer, receives the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, the customer should contact us at home@slotstow.com within the applicable withdrawal period and clearly state the decision to withdraw from the purchase.
Unless the goods are faulty, damaged or otherwise covered by a legal remedy, the customer is generally responsible for the direct cost of returning the goods where the customer has been informed of this responsibility before purchase. The goods should be returned within the period required by applicable law.
The customer may handle and inspect the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where the value of the goods has been reduced by handling beyond what is reasonably necessary for inspection, applicable legal rules concerning such reduction may apply.
Refunds for a valid withdrawal will normally be made using the original payment method. The refund may be withheld until the returned goods have been received or the customer has provided evidence that the goods have been sent back, as permitted by applicable law.
- Damaged, Defective or Incorrect Goods
If an order arrives damaged, defective or materially different from what was ordered, the customer should contact home@slotstow.com and provide the order number together with clear photographs or other relevant information showing the issue.
For goods that arrive damaged or defective, we may arrange a replacement or refund based on the circumstances. Where appropriate, the customer may not be required to return the damaged item and photographs may be sufficient for us to assess the matter.
For customers in the European Union, this policy does not limit statutory consumer rights relating to goods that are faulty, not as described or otherwise not in conformity with the sales contract. Applicable statutory remedies may include repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
- Return Addresses
Customers must contact home@slotstow.com before sending a return. We will provide the applicable return instructions and return address for the order.
European customers:
Return Address: XXX
Customers in the United States:
Return Address: XXX
Customers should not send goods to an address that has not been confirmed by Slotstow for the relevant return.
- Refunds
Once a refund has been approved, the refund will normally be processed to the original payment method used for the order.
Payments on www.slotstow.com may be made using Visa, Mastercard, American Express, Apple Pay and Google Pay, together with other available electronic wallet payment options displayed at checkout.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant card issuer or electronic wallet provider.
- Order Cancellation
A customer who wishes to cancel an order before dispatch should contact home@slotstow.com as soon as possible. We will review the order status and, where the order has not yet been dispatched, process the cancellation where possible.
If an order has already been dispatched, the customer may need to follow the applicable return or withdrawal procedure.
Nothing in this policy limits any mandatory consumer rights that apply under the laws governing the relevant transaction.
Botanical Leaf Tissue Box Cover